MyStudyLife — Terms of Service
1. Who We Are
These Terms of Service (“Terms”) apply to your use of MyStudyLife, including our websites, mobile apps, web app, study planning tools, subscription services, school services, parent or family features, and any artificial intelligence features we make available (together, the “Services”).
The Services are provided by My Study Life Ltd (“MyStudyLife”, “we”, “us” or “our”), a company registered in England and Wales with company number 09070277. Our registered office is 40 The Glades, Aldridge, Walsall, West Midlands, United Kingdom, WS9 8RN.
If you have questions about these Terms, contact us at support@mystudylife.com.
2. Please Read These Terms
By accessing or using the Services, creating an account, downloading our app, starting a subscription, or using the Services through a school or organisation, you agree to these Terms.
If you do not agree to these Terms, you must not use the Services.
We may update these Terms from time to time. Where changes are material (for example, changes affecting AI Features, data processing, or fees), we will notify you by email, in-app notice, or website notice at least 14 days before the changes take effect. Your continued use of the Services after the updated Terms take effect means you accept the updated Terms.
3. Age Requirement
The Services are intended for users aged 16 or over.
You must be at least 16 years old to create an account or use the Services, or older if the law in your country requires a higher age to use online services without parental or guardian consent.
We do not knowingly market the Services to children under 16. If we learn that someone under 16 has created an account without the required consent or legal basis, we may close the account and delete the associated personal data, subject to applicable law.
Schools, parents, guardians and other organisations must not invite or enable users under 16 to use the Services unless they have confirmed that doing so is lawful in their jurisdiction and that any required consents, notices and protections are in place.
4. Your Account
You are responsible for the information you provide when creating and using your account. You must keep your login details secure and must not share your password or allow anyone else to access your account.
You are responsible for activity that takes place through your account, unless the activity results from our failure to take reasonable care or from something outside your control.
If you believe your account has been accessed without permission, contact us promptly at support@mystudylife.com.
5. Personal Use, School Use and Organisational Use
You may use the Services as an individual student, as a parent or family user where those features are available, or through a school, local authority, district, college, university, company or other organisation.
If you use the Services through a school or organisation, your access may be managed by that organisation. The organisation may be responsible for setting up access, managing users, paying fees, choosing which features are available, and giving us any information we need to provide the Services.
If you are using the Services on behalf of a school or organisation, you confirm that you have authority to agree to these Terms for that organisation.
6. Licence to Use the Services
Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable licence to access and use the Services for study planning, schedule management, school organisation, educational administration, and related personal or educational purposes.
You must not copy, sell, rent, lease, sublicense, distribute, modify, reverse-engineer, decompile, or attempt to extract the source code of the Services, except where applicable law allows this despite these Terms.
All rights not expressly granted to you are reserved by MyStudyLife and our licensors.
7. App Stores and Third-Party Services
If you download our app from an app store, your use of the app may also be subject to that app store’s rules and terms.
The Services may contain links to third-party websites, services, integrations, or resources. We are not responsible for third-party content, availability, terms, or privacy practices. You should review the terms and privacy notices of any third-party service you choose to use.
8. Subscriptions, Fees and Payment
Some Services are free. Some features, subscriptions, school licences, or additional services may require payment.
Where fees apply, the applicable price, billing period, renewal terms, taxes and cancellation options will be shown at or before purchase, or agreed separately with a school or organisation.
If you buy through an app store, payment, renewal, cancellation and refund rules may be handled by that app store.
If a school or organisation buys access directly from us, fees are payable according to the invoice or order terms we agree with that organisation. Unless we agree otherwise in writing, invoices are payable in the currency stated on the invoice and exclusive of any applicable taxes.
We may change our fees, but any change will apply only from your next renewal period or as otherwise notified to you in accordance with applicable law.
Refunds are handled according to applicable law, app store rules, and any specific terms shown at purchase. Nothing in these Terms affects any rights you may have under consumer protection law, including (for individual consumers in the UK) the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9. Trials and Promotions
We may offer free trials, discounts, promotional codes, student discounts, school pilots, or beta access. We decide the eligibility rules, duration and scope of these offers.
Promotional codes are personal to the intended recipient unless we say otherwise. They must not be sold, shared publicly, or used fraudulently. We may cancel a promotion or suspend access if we reasonably believe it is being misused.
If a trial ends and you do not move to a paid plan, we may suspend or remove access to the trial features and delete associated trial data after a reasonable period, subject to applicable law and our Privacy Policy.
10. Acceptable Use
You must use the Services lawfully and responsibly.
You must not:
- use the Services for any unlawful, fraudulent, harmful, abusive, harassing, threatening, hateful, sexually explicit, exploitative, or discriminatory purpose;
- interfere with, damage, overload, disrupt, or compromise the Services or our systems;
- introduce viruses, malware, malicious code, or harmful data;
- attempt to gain unauthorised access to the Services, user accounts, systems, data, or networks;
- scrape, harvest, collect, or misuse data from the Services except where we have expressly allowed it;
- infringe our intellectual property rights or the rights of any third party;
- upload or share content that you do not have the right to use;
- use the Services to breach your school’s, university’s, examination body’s, or employer’s academic integrity, assessment, or conduct rules;
- use the Services to build, train, benchmark, or improve a competing product without our written permission;
- misrepresent your identity, affiliation, age, or authority to use the Services.
We may suspend or terminate access if we reasonably believe these rules have been breached.
11. Your Content and Data
You may add timetables, tasks, assignments, exams, notes, files, prompts, questions, calendar information and other content to the Services (“User Content”).
You keep ownership of your User Content. You give us a limited licence to host, store, process, transmit, display and use your User Content as needed to provide, secure, support and improve the Services, and as otherwise described in our Privacy Policy.
You are responsible for making sure your User Content is accurate, lawful, and does not infringe anyone else’s rights.
You should keep your own backup of important information. Although we take reasonable steps to protect the Services, we cannot guarantee that user-entered schedules, reminders, tasks, notes or other data will never be lost, delayed, corrupted or unavailable. You should sync online regularly (at least every 24 hours) to reduce the rare risk of data loss.
12. Privacy and Data Protection
Our Privacy Policy explains how we collect, use, share, store and protect personal data. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and (where applicable) the EU General Data Protection Regulation (EU GDPR).
We act as a data controller in respect of personal data we collect directly from individual users, and as a data processor in respect of personal data we process on behalf of a school or organisation under a separate data processing agreement.
You must not use the Services to upload personal data about another person unless you have a lawful basis to do so.
Where AI Features involve third-party AI providers or other sub-processors, they act as our sub-processors and are listed in our Privacy Policy. Where any AI provider or sub-processor is located outside the United Kingdom or the European Economic Area, we rely on appropriate transfer mechanisms (including the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the EU Standard Contractual Clauses, as applicable).
You have rights in respect of your personal data, including rights of access, rectification, erasure, restriction, portability and objection, and the right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office). Our Privacy Policy explains how to exercise these rights.
13. AI Features
Some Services may include artificial intelligence, machine learning, large language model, timetable scanning, study assistant, summarisation, explanation, classification, or similar features (“AI Features”). AI Features are delivered by us directly or through one or more third-party AI providers (for example, but not limited to, Anthropic, OpenAI, or Google).
AI Features may generate text, suggestions, summaries, explanations, schedules, labels or other outputs (“AI Output”) based on information you provide or choose to make available.
AI Output may be wrong, incomplete, biased, outdated, unsuitable, or misleading, and can “hallucinate” — producing content that sounds plausible but is factually wrong. You must check AI Output before relying on it, sharing it, or submitting work based on it.
AI Features are not professional advice. They are not a substitute for teachers, tutors, medical professionals, mental health professionals, legal advisers, financial advisers, or other qualified people.
You are responsible for following the academic integrity, AI-use, coursework, assessment and examination policies that apply to you. We accept no liability for any consequences (including disciplinary action) arising from your use of AI Features in breach of those policies.
You must not use AI Features to:
- generate or request unlawful, abusive, sexually explicit, exploitative, hateful, harassing, or harmful content;
- seek help in a medical, mental health, self-harm, suicide, eating disorder, substance misuse, or emergency situation — AI Features are not designed or authorised for this purpose. If you are in crisis, please contact a qualified professional or a recognised crisis service in your country;
- cheat, plagiarise, or breach academic integrity rules;
- upload sensitive or special-category personal data, payment card data, passwords, credentials, or confidential third-party information;
- impersonate someone, create misleading content, or generate misinformation;
- reverse-engineer prompts, systems, models, training data, or security measures.
We may monitor, filter, restrict, suspend or withdraw AI Features to protect users, enforce these Terms, comply with law, or comply with the requirements of an AI provider.
Your Input Data may be transmitted to our AI providers only to generate AI Output for you. We contract with AI providers on terms intended to ensure that your Input Data is used only to provide AI Output to you and not to train the providers’ general-purpose models. Unless we say otherwise in the Privacy Policy, we do not use your personal User Content to train general-purpose AI models.
Where you are an individual user, you may disable or opt out of AI Features at any time via the in-app settings. Where you are a school, the account administrator may disable AI Features for some or all of their students, subject to the functionality available in the Services.
In accordance with applicable law (including, where relevant, Article 50 of EU Regulation 2024/1689 (the “EU AI Act”)), we will clearly identify interactions with AI Features as AI-generated where this is not otherwise obvious from the context.
14. Study Planning, Reminders and Educational Content
MyStudyLife helps users organise study, tasks, schedules, exams, classes and reminders. It does not guarantee that information entered into the Services is accurate, complete, up to date, or suitable for your situation.
Reminders, notifications, sync, AI-generated suggestions and calendar information may be delayed, unavailable, incorrect, or affected by device settings, internet access, app store rules, operating systems, third-party services or user configuration.
You should not rely on the Services as your only method for managing important deadlines, exams, classes, submissions, medication, travel, safety, or other time-sensitive commitments.
15. Intellectual Property
The Services, including software, design, text, graphics, logos, trademarks, databases, features, interfaces, and underlying technology, are owned by MyStudyLife or our licensors and are protected by intellectual property laws. Rights in the Services are licensed (not sold) to you.
You must not use our name, logos, trademarks, content, software or other intellectual property without our written permission, except as allowed by law or these Terms.
Feedback, suggestions or ideas you send us may be used by us without restriction or payment to you, provided we do not use your personal data except as described in our Privacy Policy.
16. Availability, Changes and Support
We aim to provide a useful and reliable service, but we do not guarantee that the Services will always be available, uninterrupted, secure, error-free, or compatible with every device, browser, operating system, school system, app store, or third-party service.
We may update, change, suspend, remove, limit or discontinue any part of the Services, including AI Features, free features, integrations, or beta features.
We may issue updates that you need to install to continue using the Services properly. Failing to update may affect functionality, security, sync or data availability.
17. Disclaimers
The Services are provided on an “as is” and “as available” basis, subject to any rights you have under applicable law.
To the fullest extent permitted by law, we disclaim all warranties, conditions and representations not expressly set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and availability.
Nothing in these Terms affects any non-waivable consumer rights you may have, including rights under the Consumer Rights Act 2015.
18. Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot be excluded under applicable consumer law.
To the fullest extent permitted by law, we are not liable for:
- indirect, incidental, special, consequential, exemplary or punitive damages;
- loss of profit, revenue, business, goodwill, reputation, opportunity, data, or anticipated savings;
- missed deadlines, missed classes, missed exams, lost work, academic penalties, or consequences arising from inaccurate user-entered information, reminders, sync issues, or AI Output;
- loss caused by third-party services, app stores, AI providers, internet providers, device settings, operating systems, schools or organisations.
To the fullest extent permitted by law, our total liability arising out of or relating to the Services or these Terms will not exceed the greater of: (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim; or (b) GBP 100.
Some jurisdictions do not allow certain exclusions or limitations of liability. In those jurisdictions, the limitations above apply only to the extent permitted by law.
19. Class-Action Waiver
To the fullest extent permitted by applicable law, and save where prohibited by mandatory consumer protection rules, you agree not to bring or participate in any claim against MyStudyLife as a class action, collective action, coordinated action, consolidated action, mass action, or representative action, and no action you bring may be combined or joined with any other legal proceeding. Nothing in this clause affects your right to bring an individual claim in a court of competent jurisdiction, your rights under UK consumer protection law, or any non-waivable statutory right.
20. Suspension and Termination
You may stop using the Services at any time. You may delete your account using the available account tools (for individuals, via app.mystudylife.com) or by contacting support where those tools are not available. Where you are a school, either party may terminate on 30 days’ written notice to the other.
We may suspend or terminate your access if:
- you breach these Terms and, where the breach is capable of remedy, fail to remedy it within 14 days of being notified;
- we reasonably believe your use creates a security, legal, safety, operational or reputational risk;
- we are required to do so by law, an app store, a school or organisation administering your access, or a third-party provider;
- fees due for paid Services are not paid;
- we discontinue the relevant Service.
When your account is closed, your right to use the Services ends and you must stop using them, including removing the app from your devices. We will handle deletion or retention of associated User Content, Input Data and AI Output in accordance with our Privacy Policy and applicable law.
21. Schools and Organisations
Where a school or organisation manages access to the Services, that organisation is responsible for:
- ensuring it has authority to provide user information to us;
- giving any required notices and obtaining any required consents;
- deciding which users may access the Services;
- managing administrator access and permissions;
- ensuring its use of the Services complies with applicable education, privacy, safeguarding and procurement rules.
Additional written terms may apply to school or organisation purchases, including order forms, data processing agreements, invoices, security terms, or implementation terms. If there is a conflict, the later signed written agreement between us and the school or organisation will take priority for that school or organisation.
22. Family and Parent Features
Where parent, guardian or family features are available, those features are intended to help families support study organisation and communication.
Users must not use family features to access, share, monitor or process another person’s information unless they have the lawful right to do so and any required consent has been obtained.
We may set eligibility, linking, consent, verification, visibility and privacy rules for family features. These may vary by country, age, account type, app store, school configuration, or legal requirement.
23. Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control, including internet or telecommunications failures, power outages, cyber incidents, app store actions, AI provider outages or policy changes, third-party service failures, strikes, natural disasters, war, terrorism, civil unrest, pandemics, government action, legal changes, or other events beyond our reasonable control. Our obligations are suspended for the duration of such an event, and we will use reasonable endeavours to find a solution.
24. Assignment
You may not transfer your rights or obligations under these Terms without our written permission.
We may transfer our rights or obligations under these Terms to another organisation, for example as part of a merger, acquisition, restructuring, investment, or sale of assets, provided your legal rights are not reduced.
25. Governing Law and Disputes
These Terms are governed by the laws of England and Wales, except where applicable consumer law gives you mandatory rights under the laws of another country or state.
If you are a consumer, you may have the right to bring proceedings in your local courts. If you are using the Services on behalf of a school, company or organisation, the courts of England and Wales will have exclusive jurisdiction, unless we agree otherwise in writing.
26. General
If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply.
If we do not enforce part of these Terms immediately, that does not mean we give up the right to enforce it later.
These Terms, together with any applicable order form, school agreement, data processing agreement, app store terms, subscription terms, Privacy Policy and other notices we provide, form the agreement between you and us for use of the Services.
Last updated: 13 July 2026
